PayPal Approval (recurring payments)

Written By Calvin Blick

If your customers pay with PayPal but never see your post-purchase offers, this is for you.

Shopify only shows post-purchase offers to PayPal customers if your PayPal account is approved for Automatic Payments (also called "Reference Transactions").

How it should look like

/settings/payments/paypal-express-checkout

Why PayPal needs a special approval

When a customer accepts a post-purchase offer, they're charged with one click — without re-entering payment details. For PayPal to allow this follow-up charge, your account needs permission to run so-called Reference Transactions. Shopify requests this approval from PayPal on your behalf; you can't apply for it manually inside PayPal.

Step 1: Make sure PayPal is set up correctly

  1. In your Shopify admin, go to Settings > Payments.

  2. In the PayPal section, make sure PayPal Express Checkout is connected and your PayPal account is fully verified (business account, email confirmed, bank account linked).

Step 2: Set your post-purchase app

  1. Go to Settings > Checkout.

  2. Scroll to the Post-purchase page section.

  3. Select Post Purchase Upsell Hero and click Save.

As soon as Shopify detects an app that charges customers automatically, it sends the Automatic Payments request to PayPal for you. There's no separate form to fill out.

Step 3: Check your approval status

  1. Go to Settings > Payments.

  2. In the PayPal section, click Manage.

  3. Look for the Automatic Payments line.

  • Approved — you're done. PayPal customers will now see your post-purchase offers.

  • Pending — Shopify has sent the request and PayPal is reviewing it. This usually resolves within a few business days. Check back later.

  • Not approved / no status — see the next step.

Step 4: If you're not approved

PayPal reviews every account before granting Automatic Payments. Newer accounts or accounts with a chargeback history are sometimes declined. If your status stays on Pending for more than a week, or you were declined:

  1. Contact PayPal Merchant Support directly and ask about the status of your Reference Transactions / Automatic Payments request.

  2. Make sure your PayPal business account is fully set up — incomplete verification is the most common reason requests stall.

  3. If PayPal confirms approval but offers still don't show, contact Shopify Support to confirm the approval is reflected on Shopify's side.