Moritz Dreßler

Calvin Blick

FAQs

Shopify Limitations

PayPal Approval (recurring payments)

Why wasn't the upsell displayed?

Are deleted funnels still included in the analytics?

What is a post-purchase offer?


How the post-purchase page works?

What are the key benefits of post purchase upsells?

How to change button colors (Buy CTA)?

How to change fonts for heading and body

Feedback

Changelog

Book a demo

Calvin

AddressHero Address Validation

Installation

How to setup AddressHero

How to test AddressHero

Features

Roadmap

How our in checkout validation settings work

In-Checkout Validation

How our post purchase validation settings work

Post Purchase Validation

How our automatic correction settings work

Automatic Correction

How our packing station / P.O. box settings work

Packing Station / P.O Box

How order tagging and set on hold feature works

Tag orders

E-Mail Flows

How to setup our Klaviyo and Picqer integrations

API Integrations

Questions

AddressHero uses Shopify Checkout Extensions – here's why full in-checkout validation requires Shopify Plus.

Why is AddressHero not fully validating in-Checkout already?

Step-by-step guide to activating AddressHero in your Shopify store for the first time.

How can I enable the app?

Yes – AddressHero fully supports Shopify's latest checkout. Learn how it integrates natively.

Does AddressHero work with the new checkout?

Understand why some address errors aren't auto-corrected and what you can do about it.

Not all wrong addresses are being corrected - why?

AddressHero validates addresses in 40+ countries. See the full list of supported regions.

Does your app work internationally?

Try out the in-checkout address validation with a test order – step-by-step instructions here.

How can I try out the in-checkout validation and experience the app in action?

Test post-checkout address validation live in your store – here's exactly what to do.

How can I test the post-checkout validation and experience the app in action?

Learn how to run a test order to verify AddressHero is working correctly in your store.

How can I test the app?

Learn how to turn off address validation after an order is placed without disabling the full app.

How can I disable address validation post-checkout?

AddressHero supports one-page checkout and Shopify's latest extensibility framework. Here's what you need to know.

Is AddressHero compatible with the new One-Page Checkout?

Find out where AddressHero shows suggested address corrections in your Shopify admin and on the order page.

Where can I find the suggested corrections?

Yes – AddressHero validates addresses for both guest and logged-in customers. Here's how it works.

Does your app validate addresses for logged in users?

See the full list of countries where AddressHero provides address validation coverage.

Country coverage

AddressHero is available in English, German, French, Dutch, and more. Full language list here.

What languages are available?

How to test AddressHero?

How to integrate a 3PL / ERP / WMS into AddressHero

Use AddressHero with logistic providers

Full GDPR compliance details for AddressHero – data storage, processors, and deletion policies.

Is AddressHero GDPR compliant?

How AddressHero uses Google Maps to validate and confirm shipping addresses in real time.

Google Maps validation

What "Leitcodierung" means for DHL & Deutsche Post – and how AddressHero ensures your addresses are routable.

Leitcodierung DHL & Deutsche Post

Why Shopify shows a "checkout errors" banner when AddressHero is active – and why it's not a problem.

Addresshero checkout validation "errors"

What AddressHero does, how it works, and why 3,800+ merchants use it to reduce shipping errors.

Introduction

Can the billing address be updated too?

Pricing

AddressHero Lite plan – $9.99/month. See what's included and whether it's right for your store.

AddressHero Lite ($9.99 monthly)

How AddressHero's usage based pricing works.

AddressHero Pro ($0.04 per order)

How does billing works?

PaymentHero Payment Rules

Complete setup guide for PaymentHero – connect the app and create your first payment rule.

How to setup PaymentHero

How to configure payment methods in your Shopify store using PaymentHero rules.

How to configure payment methods

Understand your payment method options and find the right setup for your customer base.

Payment Methods - How do I choose the right ones?

Hide, show, sort, or rename payment methods based on cart contents, country, customer tags, and more.

Payment Rules - What are my options?

Create a sort rule in PaymentHero to control the order payment methods appear at checkout.

How to Create a Sort Rule?

Create a hide rule in PaymentHero to remove specific payment methods based on country, cart value, or tags.

How to Create a Hide Rule?

Create a rename rule in PaymentHero to display custom labels for payment methods at checkout.

How to Create a Rename Rule?

See what's coming next for AddressHero – planned features and upcoming releases.

Feature Roadmap

Overview of PaymentHero's known limitations – what's currently not possible and why.

Are there any limitations?

Find out why PayPal can't be moved to the top position at checkout and what you can do instead.

Why can't I sort PayPal to the top?

Klarna has restrictions on renaming – here's why and what alternatives you have in PaymentHero.

Why can't I rename Klarna?

How to export your PaymentHero checkout logs so our team can diagnose payment rule issues.

How to share your logs with us?

PaymentHero Basic plan – $9.99/month. Perfect for stores that need simple payment method control.

Basic Plan ($9.99 monthly)

PaymentHero Premium plan – $19.99/month. See included features and start your free trial.

Premium Plan ($19.99 monthly)

DiscountHero Fraud Prevention

Complete setup guide for DiscountHero – activate the app and set up your first fraud prevention rule.

How to setup DiscountHero

Step-by-step onboarding guide for DiscountHero – get discount fraud prevention running in minutes.

DiscountHero Onboarding Guide

Activity Log 

See what's coming next for PaymentHero – vote on pending features and suggest your own ideas.

DiscountHero Enterprise plan – $99/month. Built for high-volume stores needing maximum fraud protection.

Enterprise Plan ($99 monthly)

DiscountHero prevents discount code abuse at checkout – here's how the fraud detection works.

What's the core function of DiscountHero?

DiscountHero removes discount codes based on your rules – here's exactly which codes get blocked and why.

Which discount codes are removed?

How to prevent fraudulent discount usage?

Post Purchase Upsell Hero

How to setup?

Priority Support

AI Recommendation

Automatic Default Translations

Offer Editor

A/B Testing

Configure Funnel Triggers

Analytics

Display Product Reviews

Legal

Privacy Policy

Docs

Become a HeroSoftware affiliate and earn commissions by referring new merchants to our apps.

Make money with us

Join our private Slack community for direct support from the HeroSoftware team.

Get support in Slack

How to share temporary store access with the HeroSoftware team for troubleshooting.