Set orders on hold

Automatically hold orders with address errors until the customer provides a correction.

Written By Calvin

With AddressHero, you have the option to set orders on hold if a mistake is detected.

  1. Missing house number
    When activated, orders with a missing house number will automatically be set on hold.
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  2. Unconfirmed house number (not suggested, house number potentially valid)
    When activated, orders with a likely incorrect or unconfirmed house number will automatically be set on hold.
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  3. Unconfirmed address
    When activated, orders with an unconfirmed address will automatically be set on hold.
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  4. Spelling mistakes
    When activated, orders with a spelling mistake (within the Street oder City) will automatically be set on hold.
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  5. Format mistakes (not suggested, address potentially valid)
    When activated, orders will be set on hold - please note that this is not recommended, cause the address is potentially valid. Somehow, some merchants still want to have this option.
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  6. Missing packing station number
    When activated, orders with a missing packing station number will automatically be set on hold.

*Orders with corrected address will automatically be released from hold.

How do I set it up?