Skip to main content
E-Mail Flows

Send E-Mails to customer

Set up automated customer emails when AddressHero detects an address error on their order.

Written By Calvin

If a customer checked out the purchasing process with an unchanged incorrect address, AddressHero offers the option to automatically send E-Mails to the customer.

How do I set it up?

Send E-Mails to customer

  • If this option is activated, AddressHero will send E-Mails to customers who left the success page without changing the incorrect address.

  • AddressHero can also send follow up E-Mails after 2 hours if the customers haven’t checked their address yet.

E-Mail configuration

  • You can set your E-Mail address that will appear if the customer answers the E-Mail directly.

  • Your E-Mail address is protected by a password.

  • Select your E-Mail provider.

E-Mail content

  • Adjust the subject, message and button text of the E-Mail that will be sent to the customer.

  • Use variables to simplify the communication process.

Issue wordings

  • Adjust the issue wordings, e.g. for missing house numbers, wrong addresses and missspellings.

Was this helpful?

Still need help? Ask the team