The core functionality of DiscountHero is based on a two-step process:
Discount Check:
In the first step of the process, our app checks if there are any restrictions on the entered discount code - if not any customer is eligible to use it, and there is no need to remove the discount code.
But if the discount code limited to either one of the following criteria, DiscountHero proceeds to the second step.
restricted to the customer segment "customers who haven't purchased"
one use per customer
Customer Duplicate Check
In the second step of the process, our app checks if the customer is eligible to use the discount code. The duplicate check is based on the provided customer data during the checkout and your shops customer data base from previous orders.
Our algorithm matches the data provided by the customer during the checkout and the customer data from your existing customer base. Based different factors the similarity between the two data sets is calculated and duplicates determined.
While Shopify only checks if the exact e-mail was used before, DiscountHero checks a combination of matching factors:
E-mail Address
Phone Number
Name and Last Name
Shipping Address
IP Address
Thus, even when customers are trying to use a different e-mail address, the chances of detecting fraudulent discount use significantly increases.