Questions
Common AddressHero questions
- Why is AddressHero not fully validating in-Checkout already?AddressHero uses Shopify Checkout Extensions – here's why full in-checkout validation requires Shopify Plus.
- How can I enable the app?Step-by-step guide to activating AddressHero in your Shopify store for the first time.
- Does AddressHero work with the new checkout?Yes – AddressHero fully supports Shopify's latest checkout. Learn how it integrates natively.
- Not all wrong addresses are being corrected - why?Understand why some address errors aren't auto-corrected and what you can do about it.
- Does your app work internationally?AddressHero validates addresses in 40+ countries. See the full list of supported regions.
- How can I try out the in-checkout validation and experience the app in action?Try out the in-checkout address validation with a test order – step-by-step instructions here.
- How can I test the post-checkout validation and experience the app in action?Test post-checkout address validation live in your store – here's exactly what to do.
- How can I test the app?Learn how to run a test order to verify AddressHero is working correctly in your store.
- How can I disable address validation post-checkout?Learn how to turn off address validation after an order is placed without disabling the full app.
- Is AddressHero compatible with the new One-Page Checkout?AddressHero supports one-page checkout and Shopify's latest extensibility framework. Here's what you need to know.
- Where can I find the suggested corrections?Find out where AddressHero shows suggested address corrections in your Shopify admin and on the order page.
- Does your app validate addresses for logged in users?Yes – AddressHero validates addresses for both guest and logged-in customers. Here's how it works.
- Country coverageSee the full list of countries where AddressHero provides address validation coverage.
- What languages are available?AddressHero is available in English, German, French, Dutch, and more. Full language list here.
- How to test AddressHero?We will explain how to test AddressHero
- Use AddressHero with logistic providersHow to integrate a 3PL / ERP / WMS into AddressHero
- Is AddressHero GDPR compliant?Full GDPR compliance details for AddressHero – data storage, processors, and deletion policies.
- Google Maps validationHow AddressHero uses Google Maps to validate and confirm shipping addresses in real time.
- Leitcodierung DHL & Deutsche PostWhat "Leitcodierung" means for DHL & Deutsche Post – and how AddressHero ensures your addresses are routable.
- Addresshero checkout validation "errors"Why Shopify shows a "checkout errors" banner when AddressHero is active – and why it's not a problem.
- IntroductionWhat AddressHero does, how it works, and why 3,800+ merchants use it to reduce shipping errors.
- Can the billing address be updated too?